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Enhancing user experiences
for seamless interactions

Techniques we use for effective UX and UI experiences.

Our key strategies for enhancing user experience and interface design.


User-centered design




A/B testing


Responsive design


Information architecture

We build all types of systems

CRM Systems

Our agency offers custom CRM system web builds to manage customer relationships and streamline business processes. We work with clients to understand their needs and deliver a solution that works for them.


Our agency builds bootstrap microsites that hook up to CRM systems. These microsites usually allow our clients to collect user data or store information to help their users in the form of questionnaires or information libraries.

Data-driven websites

Our team specialises in designing and developing websites that are driven by data and powered by sophisticated databases. Our goal is to generate leads and gather user information, such as what you might find on a comparison website.

Our process

Understanding user needs and goals

The first step in designing an effective UX and UI experience is to understand the needs and goals of the end-user. This can involve conducting user research, analyzing user data, and conducting user testing to identify the most pressing pain points and requirements.

Designing the user interface

Once the user needs and goals have been established, the next step is to design the user interface. This can involve creating wireframes, prototypes, and high-fidelity mockups to visualize the proposed design and test it with real users. The design should prioritize simplicity, ease of use, and a visually appealing aesthetic.

Testing and refining

The final step in the UX and UI design process is to test the design with real users and make any necessary refinements based on feedback and results. This can involve conducting A/B testing, user testing, and data analysis to ensure that the design is both functional and user-friendly. The testing and refinement process should be ongoing and iterative, to continuously improve the user experience.

From our initial brief through to present-day the transformation of our brand and its subsequent messaging the journey has far has been nothing short of transformational.

Ian WalkerManaging Director at 3PL

Snap has produced our yearly Sixth Form prospectus for a number of years now. Their creativity is excellent and they are great at working to tight deadlines and always deliver.

Theo LambrianidesBridgewater High

Snap did a thorough job creating our brand and website. Our only request is that we want to stand out and be different to the industry ‘norm’. Snap certainly exceeded all expectations.

Daniel MinksCo-Founder at CFS

The Snap Agency’s energy and expertise allowed us to go from zero to a hundred very fast. They are one of the very best digital agencies that we’ve worked with since we established.

Scott BrenchleyCEO at Tactus Group

Snap have been an extension of our business for many years, bringing our brands and websites to life and helping us to stand out from the crowd and bring our 'Digital A-Game.

Jason HicksonCommercial Director at Aerocare

Frequently Asked Questions

There’s no such thing as a silly question. We’d prefer you to ask the questions to clarify everything upfront. We aim to be as transparent as possible throughout our whole company and processes. Here are some of the things you might want to know.

What is the difference between UX and UI design?

UX (User Experience) design focuses on how a product feels to the user, while UI (User Interface) design focuses on how the product looks and interacts with the user. Both are crucial aspects of product design and work together to create a cohesive and satisfying user experience.

Why is UX and UI design important for my business?

Good UX and UI design can greatly improve user satisfaction and engagement with your product, increase conversions and revenue, and establish a competitive advantage in your market. It can also make your product more user-friendly and accessible, leading to increased adoption and loyalty.

How do I know if my UX and UI design is effective?

The effectiveness of your UX and UI design can be evaluated through a variety of metrics, including user engagement, task completion rate, user satisfaction, and conversion rate. Conducting user testing and gathering feedback can also provide valuable insights into how users are interacting with your product and where improvements can be made.

How do I get started with UX and UI design?

Getting started with UX and UI design requires a solid understanding of user needs and goals, as well as an understanding of the design principles and best practices that guide good UX and UI design. This can involve conducting user research, creating wireframes and prototypes, and conducting user testing to refine and improve the design.

What are some common mistakes to avoid in UX and UI design?

From a digital agency perspective, some common mistakes to avoid in UX and UI design include:

  1. Not understanding the target audience: Failing to conduct proper user research and not understanding the needs and goals of the target audience can lead to a poor user experience.
  2. Ignoring mobile: With more and more users accessing the web on mobile devices, it’s crucial to design with mobile in mind and ensure that the UX and UI are optimized for small screens and touch-based navigation.
  3. Overcomplicating the design: Keeping the design simple and intuitive is key to creating a positive user experience. Overcomplicating the design with too many features or a cluttered layout can make it difficult for users to navigate and find what they are looking for.
  4. Neglecting accessibility: Designing for accessibility is not only a legal requirement but also an important aspect of UX and UI design. Failing to take accessibility into consideration can limit the reach and impact of your product.
  5. Failing to test and iterate: UX and UI design should be an ongoing and iterative process, with regular testing and refinement based on user feedback and data analysis. Failing to test and iterate can result in a sub-optimal user experience and a less effective product.

UI/UX work


Development / Design

Health Compare

Branding / UX / Development / Consultant

Introduce yourself, your project/idea, and explain why it matters to you and everyone else.

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